[ShareTompkins] Fwd: 2-1-1 Seeks Volunteers Who are Good Listeners

[Shira Golding]

Begin forwarded message:

> From: Fran Spadafora Manzella <fmanzella at hsctc.org>
> Date: July 1, 2011 10:04:16 AM EDT
> To: HSC Listsserve <TC-HSC-L at cornell.edu>
> Subject: 2-1-1 Seeks Volunteers Who are Good Listeners
> Reply-To: Fran Spadafora Manzella <fmanzella at hsctc.org>
>
>
>
> WANTED:  Listeners and Helpers
> QUALIFICATIONS:  The ability to listen, participate in training and  
> use a computer
> COMPENSATION:  Satisfaction of knowing you’ve helped someone
> DETAILS:  Call 211 or 1-877-211-8776
>
> As a 2-1-1 volunteer Information & Referral (I&R) Specialist, you’ll  
> learn how to use a database of hundreds of local, regional, state- 
> wide and national organizations to help connect callers with not-for- 
> profit, educational, and governmental agencies in Tompkins County  
> and beyond. Volunteers not only answer phone inquiries, they also  
> respond to internet chat, email and walk-in requests for assistance.
>
> “Our volunteers come from many different backgrounds and age  
> groups,” said Fran Spadafora Manzella, 2-1-1 Tompkins’ Call Center  
> Manager.  “Each volunteer brings his or her own knowledge and skills  
> and, along with the 2-1-1- Tompkins database, after assessing the  
> individual’s needs, finds agencies and organizations that can help.”
>
> “A typical day could have a call specialist providing referrals to  
> food pantries, sources of low-cost health insurance or programs for  
> children with special needs, she continued.  Training includes  
> active listening techniques, problem solving, and dealing with  
> challenging calls, as well as instruction and practice in using the  
> 2-1-1 Tompkins database.
>
> “We ask volunteer call specialists to commit to at least one four- 
> hour shift per week for six months,” Ms. Manzella noted.    
> ”Potential I&R Specialists need excellent verbal and written  
> communication skills, basic computer skills, the willingness to  
> learn the computerized database and interest in learning about  
> Tompkins County’s human services network.”
>
> You can download a volunteer application at 211tompkins.org. (click  
> on Volunteer at 211 Tompkins), or contact Fran Spadafora Manzella,  
> 2-1-1 Call Center Manager, 607-273-3010, ext 242, e-mailfmanzella at hsctc.org 
>  . 2-1-1 Tompkins is a program of the Human Services Coalition of  
> Tompkins County.
>
>
>
>
> -- 
>
> Fran Spadafora Manzella, CIRS, MS
> Call Center Manager
> Information & Referral/2-1-1 Tompkins
> Human Services Coalition of Tompkins County, Inc.
> 607-273-3010, ext 242
> Fax: 607-273-3002
>
> Dial 2-1-1 for Information & Referral Services
> Toll-free: 1-877-211-8667
> fmanzella at hsctc.org
> www.hsctc.org
> www.211tompkins.org
>

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